General

Q: How do I contact customer support?
A: You can reach our customer support team via email at zetaclickshop@gmail.com or through our contact form on the website. We aim to respond to all inquiries within 24 hours.

Q: Do you offer discounts or promotions?
A: Yes! Sign up for our newsletter or follow us on social media to stay updated on exclusive discounts and special offers.

Q: My package is delayed—what should I do?
A: Occasionally, shipping may be delayed due to external factors like customs processing or carrier issues. Please contact us with your order number if your package has not arrived within the expected timeframe, and we’ll assist you in locating it.

Order

Q: How do I place an order?
A: Simply browse through our products, select the items you want, and click “Add to Cart.” Once you've added all your items, click on the shopping cart icon and follow the checkout instructions.

Q: Can I modify or cancel my order after it's been placed?
A: Once an order is placed, it is immediately processed to ensure fast delivery. If you need to cancel or modify your order, please contact us within 12 hours of placing it. We will do our best to accommodate your request.

Q: How can I check the status of my order?
A: You will receive a confirmation email with your order details, including a tracking number once your order is shipped. You can use this tracking number to monitor the progress of your delivery.

Delivery and Shipping

Q: How long does shipping take?
A: Shipping times vary depending on your location. Typically, orders are delivered within 7-20 business days. Please note that international shipping might take longer due to customs processing.

Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on your location.

Q: How can I track my package?
A: Once your order has shipped, we will send you a tracking number via email. You can use this number on our website or the carrier’s website to check your shipment’s progress.

Payment and Billing

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to ensure that your payment information is safe and secure. We never store your credit card information.

Q: Why was my payment declined?
A: Payments may be declined due to insufficient funds, incorrect billing information, or issues with the card issuer. If this happens, double-check your information or try another payment method.

Account

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders more easily and access exclusive offers.

Q: How do I reset my password?
A: If you forget your password, click on the “Forgot Password” link on the login page. You’ll receive an email with instructions on how to reset it.

Q: How do I update my shipping or billing address?
A: To update your information, log in to your account, go to “Account Settings,” and make the necessary changes. Be sure to update your address before placing your next order.

Returns and Refunds

Q: What is your return policy?
A: We offer a 14-day return policy on most items. If you are not completely satisfied with your purchase, contact our support team to initiate a return. Please note that the product must be in its original packaging.

Q: How do I request a refund?
A: To request a refund, please contact us with your order details and the reason for the return. Once we receive and inspect the item, we will process your refund to the original payment method.

Q: Who pays for return shipping?
A: If the return is due to a defect or error on our part, we will cover the return shipping costs. If you’re returning an item for other reasons, you will be responsible for the return shipping fee.